faq

Frequently asked questions

What safety measures should I take when burning my MoVickyy Candle?


1. Never leave your candle burning unattended.
2. Keep your candle out of the reach of children and pets.
3. Never burn your candle on or near anything that might catch fire.
4. Be sure your candle is placed on a stable, heat-resistant surface.
5. Keep burning candles away from any drafts.
6. Don’t burn your candle all the way down, leave 1/2 inch of wax in the bottom of the container.
7. Never touch or move a burning candle when the wax is liquid.
8. Place burning candles at least 10cm apart from one another.
9. Use a snuffer or dip your wick into the wax to extinguish.
10. Trim your wick before burning so the flame doesn't smoke, flicker or rise too high.




Do I need to trim my wick?


It is important to trim your wick before each burn. If your candle wick is too long is can cause smoking, and burn the sides of the glass. We recommend a length of 1/4 inch. We also recommend using a wick trimmer, but smaller household scissors can do the trick. Make sure only to trim your wick once the wax has cooled again - you don't want your excess wick dropping into the melted wax as this can be a fire hazard. Having a long wick will cause the flame to burn through your wax a lot quicker and may cause damage to the glass holder and items around the candle.




Why should I choose soy wax candles over paraffin?


There are a number of benefits to using soy wax over paraffin.

Soy wax is a relatively new product discovered in 1991, and is made from soya beans - 100% natural, renewable, and friendly to the environment. Paraffin wax however, is a bi-product of the refinery process for petroleum oil and essentially just a cheap waste product.

Soy wax has a low melting point and can burn up to twice as long as paraffin wax - giving you more burn for your buck. It's also biodegradable, meaning any spills are easy to clean up. It's made from vegetable oil, which is non toxic and gives a clean burn. Compared to paraffin wax, it also gives off much less soot.




How can I avoid tunneling?


Tunneling is the term used to describe when wax near the centre of a candle burns deeper than the edges. To avoid this it’s vital that you get your first burn just right. Normally 1 hour per inch in diameter will allow for tunneling to be avoided - this creates what's known as a memory ring. After your first burn, try to avoid lighting the candle for short periods of time to avoid tunneling later on. However, make sure to never burn your candle for more than 4 hours at a time, and let it cool for at least 2 hours before relighting.




How can I avoid mushrooming?


Mushrooming is the term used to describe when the tip of the wick blooms. The "mushroom" shape, formed at the end of a candle wick after burning, is the result of carbon buildup, where the flame consumes more wax than it can burn. It is a common occurrence and can be a sign that the wick is to large. We have carefully selected our wicks for their quality and ensure their size is suitable for our glass containers to minimise the chance of mushrooming occurring. However if "mushrooming" occurs with your candle, we recommend trimming the carbon buildup off the wick between burnings.




What are "Reed Diffusers" and how do they work?


Reed diffusers are the best alternative to candles. Vibrant scents. No risk of fire. Reed diffusers have a wonderful aromatic scent while being flame-free. Absolutely no heat is needed. This makes them safe for classrooms, offices, nursing homes, homes. Each 2.75 mm or 3 mm reed stick contains 20 or more individual cellular sections that run from top to bottom of the reed- like 20 micro-mini straws (cells, channels, microscopic tubes- whatever you want to call them). They're totally open to pull liquid from bottom to top. This wicks the fragrance from inside the bottle in an example of capillary action, carrying it to the top surface of the reed, and releasing the fragrance into the air naturally.




How long do Reed Diffusers last? How do I use them?


Our reed diffuser oils last for months. It's not possible to say precisely how long. They're subject to environmental factors: closed doors, open doors, dehumidifiers, air conditioning, etc.
Pour the oil into the diffuser bottle, insert sticks. Turn over once to expose oil-moistened sticks to air. The oil will continue to wick up the sticks and scent your room for several months. Turn sticks occasionally to refresh scent~ once a week should be adequate. We recommend that you carry your reed diffusers to the kitchen sink to do this. (When the oil is finally used up, wash the bottle/vase and simply pour in an oil refill and replace the diffuser sticks.)